Shipping & Returns
All orders will usually be dispatched from Sydney, Australia. You will be notified via email once your order has been dispatched along with tracking details. If we can assist you with your order in any way, please be in touch with us at email@example.com.
Australian, New Zealand and Singapore orders
Shipping is free to anywhere in Australia, New Zealand, and Singapore. Shipping is $60AUD for the rest of the world.
For U.S and Canada customers, please visit our U.S site.
For international orders, delivery times will vary depending on location and local customs. Please see below for estimated delivery times after your order has been dispatched.
- New Zealand: 4 – 6 business days
- Asia Pacific: 6 – 14 business days
- North America: 5 - 10 business days
- Rest of World: 7 – 16 business days
You will be notified when your order has been dispatched and you will receive a link to track your order.
- There may be further delays if your package is being held in customs. Customers are liable for customs and duties in their country and will be contacted by local customs agencies directly to settle these charges.
- We are unable to ship to the following countries: North Korea, Syria, Yemen, Iran and Crimea (Ukraine).
- All orders to the UAE, Qatar, Oman and Saudi Arabia will require a PO Box address to be successfully delivered.
We offer returns for change of mind purchases within 45 days . Please notify as soon as possible from the receipt of your goods if you would like a return.
For a change of mind return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the bedding cannot be slept in.
To complete your return, please visit returns.bedthreads.com.au
Late or missing refunds
If you haven't received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org
Each order that is sent out is subject to strict quality inspections during the packing process. In the unlikely event that you have received a faulty or defective product please send us an email at email@example.com with your name and order number and we will review your case and sort you out as quickly as possible.
If items are deemed to be faulty you will have the option for a replacement to be sent free of charge or a full refund.