Shipping & Returns
Due to COVID-19 restrictions and postal service delays, your order might take longer than usual to arrive. Our products are shipped from a small, family-run warehouse which is fully compliant with the updated government regulations around health, safety and social distancing. If we can assist you with your order in any way, please be in touch with us at email@example.com.
All orders will usually be dispatched from Sydney, Australia within the first three business days of the order being placed. Some exceptions may apply during promotional and busy holiday periods, or if you Pre-Ordered an Out of Stock item. You will be notified via email once your order has been dispatched along with tracking details.
Australian, New Zealand and Singapore orders
Shipping is free to anywhere in Australia, New Zealand, Singapore and the US.
Shipping is $60AUD for the rest of the world. We do not ship to Canada.
For international orders, delivery times will vary depending on location and local customs. Please see below for estimated delivery times after your order has been dispatched.
- New Zealand: 4 – 6 business days
- Asia Pacific: 6 – 14 business days
- Western Europe: 7 – 16 business days
- North America & Middle East: 7 – 16 business days
- Rest of World: 7 – 16 business days
You will be notified when your order has been dispatched and you will receive a link to track your order.
- There may be further delays if your package is being held in customs. Customers are liable for customs and duties in their country and will be contacted by local customs agencies directly to settle these charges.
- We are unable to ship to the following countries: North Korea, Syria, Yemen, Iran and Crimea (Ukraine).
- All orders to the UAE, Qatar, Oman and Saudi Arabia will require a PO Box address to be successfully delivered.
- We currently do not ship to Canada.
We're sorry to see you here. We don't sleep well unless you do, which is why we offer a one year guarantee on all items purchased at Bed Threads. If at any point in this timeframe you are unhappy with your items, we will refund, replace, or return for you. If needed, we'll even reimburse you for your shipping back to us! Your satisfaction is of utmost importance to us. If you're having an issue with Threads. that are over a year old, please email us at firstname.lastname@example.org and someone from our team will come back to you ASAP to help sort things out. Otherwise, here are some general FAQs to help you...
We offer returns for change of mind purchases. Please notify as soon as possible from the receipt of your goods if you would like a return.
For a change of mind return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the bedding cannot be slept in.
To complete your return, please send an email to us at: email@example.com with your name, order number and reason for return.
Once your eligibility for return has been approved please send your item back to us preferably using a tracked method.
For all returns, please consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Then, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note due to different credit card companies and banks it may take up to 2 weeks for your refund to appear.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org
If you would like to make an exchange, please return the item you no longer require, and let us know via email@example.com. Once received we will issue you a refund for the value of your returned item and you can place a new order on the website. Alternatively, we can swap and send out an equitable item to you. If items are defective or damaged they will be replaced at our cost. Please email us at firstname.lastname@example.org to initiate the process.
Each order that is sent out is subject to strict quality inspections during the packing process. In the unlikely event that you have received a faulty or defective product please send us an email at email@example.com with your name and order number and we will review your case and sort you out as quickly as possible.
If items are deemed to be faulty you will have the option for a replacement to be sent free of charge or a full refund.